Frequently Asked Questions

Everything you need to know about bringing fine art into your home.

How do you ensure the safety of artworks during transit?

Every piece is professionally packed using high-density foam, corner protectors, and reinforced custom crates. We use specialized art couriers to ensure your investment arrives in pristine condition.

Do you provide certificates of authenticity?

Yes, all original artworks and limited edition prints purchased from Chelmer Fine Art come with a signed Certificate of Authenticity to verify provenance and value.

What is your return policy for original art?

We offer a 14-day 'Love it or Return it' guarantee. If the piece doesn't perfectly complement your home, you can return it for a full refund, provided it is in its original condition.

Can I request a custom frame for my purchase?

Absolutely. We offer bespoke framing services with a variety of premium wood finishes and museum-grade glass options to match your home decor.

How long will it take for my order to arrive?

Standard delivery within the UK takes 5-7 working days. For international orders or bespoke framing, please allow 14-21 days for careful preparation and shipping.

Do you offer art consultation services?

Yes, our experts provide complimentary virtual consultations to help you select the perfect piece based on your room dimensions, lighting, and color palette.